Policies, FAQs, & Forms
Please arrive 15 minutes prior to your appointment time as there may be forms to complete. If you are late, there may not be enough time to be seen and you will be charged a late cancellation fee.
If you cannot make it to your appointment, we require 48 hour advance notice for cancellation. Appointments not cancelled with at least 48 hours notice will be charged a $75 late cancellation fee. This fee is not covered by your insurance and must be paid before further appointments will be scheduled. This also applies to no-shows. Exceptions are illness or other special circumstances.
If you have multiple late cancellations or no-shows your care may be terminated.
Many medications prescribed for ADHD are controlled substances. As such, your prescription will be written at the time of your appointment. Refills are generally not written outside of appointment times. Please ensure that you come to appointments as agreed upon with your provider and sufficient quantities of medication will be provided to last between appointments.
Please make an appointment for follow up at least one week before you will run out of medication.
For non-controlled medications, such as antidepressants, you can call your pharmacy directly and they will submit an electronic request for refills. Please allow one week for refills.
We believe clients do best when they receive holistic care. This means we require, in most circumstances, clients be actively engaged in therapy while receiving medication management. There are some instances where therapy is no-longer needed, and exceptions to this policy are made.
We are committed to reducing our carbon footprint by being a “paperless office.”
We will try to eliminate paper forms and handouts whenever possible by providing electronic means of communication. If you need a paper copy of any of our forms or handouts please let us know!
Frequently Asked Questions
1) Do I need a referral to schedule an appointment?
Yes. Currently we are not accepting submissions directly from patients due to overwhelming demand. We are accepting submissions from patients whose mental or physical health providers have submitted a referral to our office only. To be added to our wait list please have your current mental health or primary care physician fill out and return Patient Referral Form.
2) My doctor sent in a referral, but I haven’t heard from anyone. What should I do?
We have a high volume of referrals being placed with our clinic. If we are able to provide services our staff will contact you about current availability within four weeks from when the referral is received. Please make sure your voicemail is available to receive this information if we cannot reach you. If we are unable to provide care we will inform your referral source. Please follow up with your referring provider if you have not heard from us in four weeks.
3) Will my insurance cover services? Is my insurance in-network?
Insurances we accept include the following: Aetna, BCBS/HMA/Bridgespan Health, Beacon Health, Coventry, Cigna, DMAP (Open Card), First Choice Health/Kaiser Added Choice/EBMS, Oregon Health Plans including: CareOregon, PacificSource Managed Medicaid, Trillium, MHN/HealthNet, Tuality Health & Associate’s Plan (MODA), PacificSource/RELIANT, Providence Pref. PPO, and Optum: United (UBH), United Medical Resources (UMR), Providence (PBH).
As a courtesy we will verify your mental health benefits as part of the new patient process. Remember, the best person to determine coverage is yourself as the insurance customer.
4) How long does the new patient process take?
Northwest ADHD Treatment Center receives hundreds of requests a month for new patient appointments. We are working hard to respond to all potential patients and get help to as many patients as we can. As of February 2020, from the beginning of the intake process until your first appointment our current wait time is approximately 6 months.
5) Can I schedule an appt for my child/spouse/family member/friend who is 18yr or older?
No, unless you are their legal guardian.
6) I have received services here before, do I need to go back through the new patient process again?
In most cases, yes, if it has been longer than 6 months since you have seen your behavioral health provider here.
7) I have already been diagnosed with ADHD/ADD, do I have to be evaluated again?
In most cases, yes. Information about your previous diagnosis will be reviewed at the intake appointment by our clinicians and we’ll then determine if a full evaluation is necessary.
8) Can I schedule an appt with a Nurse Practitioner? I am not interested in therapy Services.
It’s our process that a thorough evaluation will be conducted before a referral to a Nurse Practitioner is made. Scientific evidence demonstrates that the combination of therapy and medication will result in the best outcome. Part of the evaluation will include recommendations regarding your individual need for therapy. In some cases a direct referral to a Nurse Practitioner may be appropriate.
9) Do you provide addictions/substance abuse recovery services?
No. All patients are screened for substance use concerns and will be referred to an agency of their choice if they meet criteria for a substance use disorder.
10) I have feedback about my care and I made a review online. Why wasn’t a response posted?
Your private health information is protected under law and we will not respond to reviews, positive or constructive, in order to protect your privacy. If you have feedback please contact your current office.
11) I already have a therapist elsewhere. Can I still join your group therapy?
Our groups are reserved for patients already established with one of our Therapists or Nurse Practitioners and are not open to the general public.